Advanced Dispute Manager

Managing disputes is essential to mitigating risks and reducing operating costs while improving customer loyalty and operational efficiencies.

Advanced Dispute Manager (ADM) is an end-to-end, comprehensive dispute management system which automates the entire dispute lifecycle and helps ensure that you comply with regulations, e.g. Reg E compliance for debit cards and ACH transactions.

Merchant disputes and unauthorized transactions are significant issues that financial institutions face today. ADM simplifies the administration of these and other disputes simply and intuitively. As dispute details are gathered either by the service representative or the cardholder using a handheld device or even over the web within the financial institution’s portal, ADM populates data fields with records imported from the core processor, automating data entry regarding account and transaction details. ADM reduces regulatory and operational risks, ensuring Reg E compliance, automates standard policies and procedures related to disputes, and can generate letters.