Merchant disputes and unauthorized transactions are significant issues that banks and credit unions face today. Disputes CaseHUB simplifies the administration of these and other disputes simply and intuitively. As dispute details are gathered either by the service representative or the cardholder using a handheld device or even over the web within the bank’s and credit union’s portal, Disputes CaseHUB populates data fields with records imported from the core processor, automating data entry regarding account and transaction details. Disputes CaseHUB reduces regulatory and operational risks, ensuring Reg E compliance, automates standard policies and procedures related to disputes, and can generate letters.

Successful dispute process models rely on the ability of banks and credit unions to access data that provides a continuous flow of dispute knowledge. Disputes CaseHUB simplifies the management of complex disputes with multiple dispute types and their relationships across multiple accounts and lines of business. It supports both management and the dispute team’s needs, storing every dispute in a centralized, accessible, and actionable repository where there is a complete audit trail of every step taken for each record. Disputes CaseHUB offers the convenience of multiple customizable dispute reports that can be downloaded into PDF or Excel formats, giving you more control over your tasks.

Combined with Fraud CaseHUB, a bank and credit union can maintain a single repository, enabling stronger mitigation of operational risks by the bank’s and credit union’s staff and management.