As per the most recent American Consumer Satisfaction Index, banks earned an overall score of 78 out of 100, and credit unions faced a 1.3% decline in member satisfaction compared to 2020. Consequently, FIs have prioritized leveraging data to deliver superior customer/member experiences; however, they need to catch up. To ace this challenge, FIs will need the correct connection of people, cloud-based technology, process automation, and data to thrive.
Will This Mean a Multi-step Change in Strategy?
Join us in the webinar as we delve into the intricacies of data analytics and successfully uncover nuances of data-driven insights for superior CX in the financial services industry.
Key Discussion Points
Data analytics for financial institutions.
What is the key to realizing successful customer-centric insights?
What are the key analytics metrics in financial institutions?
The importance of customer/member satisfaction in today’s financial ecosystem.
How to empower your financial institution with insights and efficiency.
Learn from our seasoned veteran, Mr. Paresh Ashara, in this conversational webinar addressing the most common challenges financial institutions face today and the panacea you need – Data Analytics.