Meet The Finalists For The 2023 Innovation Series: Member Experience

21 February 2023

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Quinte Financial Technologies Inc.

Describe your innovation.

Quinte Financial Technologies (Quinte) provides credit unions with cloud-based technologies and process automation to enable cloud-hosted frameworks that increase process efficiency. Credit unions can seamlessly embrace digital transformation with Quinte’s augmented intelligence of technology and expert services. This results in a process that can manage dynamic workflows to improve member security, interactions, and serviceability. Credit unions continue to adopt these solutions for operational excellence, allowing them to streamline their processes, achieve faster resolutions, reduce costs, and increase member value. Quinte’s Cloud solutions provide credit unions with access to a pool of data scientists who create automation models that help accelerate business growth.

What opportunity or challenge does it address?

AMS: Credit unions continue to experience increased demands from members, with a need to constantly evolve and provide timely resolutions. Quinte helps address operational challenges such as the lack of support to members during non-banking hours and holidays and the increased costs of operations. Their problems are amplified by the changing digital and regulatory landscape. Quinte has been supporting credit unions with a host of solutions which include 24/7 contact center support with live chat features and email automation to handle members’ queries efficiently while significantly shortening the resolution time. Process automation improves the way a credit union functions on nearly every level enabling superior member experiences at lower costs.

How does it increase member value?

AMS: With Quinte, credit unions are shaping the entire banking experience for their members by providing them with the ultimate solution to operational excellence. Today’s digitally savvy members demand digital transformation, and we leverage technology to automate processes, modernize existing systems and offer expert services for a seamless digital member experience. This, in turn, also helps credit unions rapidly drive growth and significantly improve in all metrics across processes to achieve a higher ROI.

What differentiates this innovation from competitors?

AMS: Quinte’s collaborative intelligence of cloud-based technology, process automation and expert services increases operational efficiency and reduces costs while maintaining unmatched standards of service and quality.

– by Ankit Maharaj Singh
Vice President
Quinte Financial Technologies

Source: This article was originally published in Credit Unions on February 21, 2023

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