Many financial institutions seem reluctant to accept that digitalization can level the playing field between large and small organizations. It can be a great equalizer, allowing more credit unions to reimagine the member experience and better connect with their target audiences. While most credit unions have been reluctant to adopt new technologies, many recognize that members wouldn’t choose local banking at the cost of a second-rate digital experience; these frontrunners implemented digital transformation during the past year to enhance the member experience.
The question is: Is Technology alone the answer to meet the demanding needs of members? Dig into this insightful session by Ankit Maharaj, SVP of Strategic Growth, and Lydia Flowers, AVP of Customer Success, to help you unravel this labyrinth and learn the art of balancing from the experts themselves.