From Identification to Resolution: Optimizing First-Party Fraud Management

Our intelligent case management platform, CaseHUB, gives financial institutions a powerful way to manage and prevent fraud more effectively

Streamlining Dispute Management

Managing disputes efficiently and accurately is crucial in today’s fast-paced banking environment. However, traditional spreadsheets and manual workflows can quickly become cumbersome and error-prone as dispute volumes increase.

Enabling Automation in Partnership With People: A Roadmap for Augmented ServiceDESK

An augmented ServiceDESK does not replace humans; it empowers them. It helps experts to focus on high-value support, compliance exceptions, fraud cases, and personalized services.

Why Regional Financial Institutions Need Outsourcing More Than Ever

Outsourcing is emerging as a powerful strategy for regional FIs to improve overall efficiency while managing costs and focusing on what they do best: serving and delighting their customers. The global outsourcing market has grown remarkably, with more than 72% of US organizations, including FIs, outsourcing parts of their operations.

AML/BSA Compliance Management

As financial transactions become more digital and complex, traditional fraud detection solutions become increasingly insufficient. For instance, reports indicate that post-pandemic, nearly 50% of financial institutions faced fraud incidents.

Driving Lending Success Through Effective Mortgage Support Services

This whitepaper explores the potential trajectory of mortgage rates, the economic factors influencing them, and the impact these rates have on homebuying activity. Moreover, the discussion highlights the benefits of lending service desks in an increasingly competitive and fast-paced market.

Reinventing Card Dispute Management

Card disputes are common in the banking industry, often resulting from unauthorized transactions, billing errors, or merchant disputes. Traditional dispute management processes can be tiresome and opaque, leading to customer/member frustration. Improving dispute management is essential in a
competitive market to enhance customer/member experience and build long-term loyalty.

Data Annotation – As a Strategic Asset in the Banking Industry

Disputes are an inevitable part of the financial landscape for financial institutions nationwide. Managing these disputes well can significantly impact customer satisfaction, operational efficiency, and regulatory compliance. This white paper explores the importance of leveraging case management solutions and expert services to optimize the dispute management process.

Optimizing Dispute Management in Banks Through Technology and Expertise

Disputes are an inevitable part of the financial landscape for financial institutions nationwide. Managing these disputes well can significantly impact customer satisfaction, operational efficiency, and regulatory compliance. This white paper explores the importance of leveraging case management solutions and expert services to optimize the dispute management process.

Payment Scams – AI to Rescue

According to the Federal Trade Commission (FTC), in 2023, 2.6 million customers reported fraud, imposter scams being the most dominant one, with a whopping 854K reports. Nearly one in five people lost money and fell victim to malicious activities like SIM swaps, phishing, and loan scams that continue to threaten customers and financial institutions. In this whitepaper, Sriram Natarajan, President, and Paresh Ashara, VP of Data Analytics, outline the inadequacy of traditional rule-based systems, calling for an immediate shift to advanced AI and ML solutions for adaptive fraud detection. Dive deeper into various scam tactics and learn how your financial institution can mitigate risks effectively.

Strengthening Fraud Prevention

Fraud continues to be a dynamic and multifaceted challenge, with numbers only rising yearly. 2023 alone witnessed losses of $10 billion, calling for immediate action by concerned authorities and financial institutions (FI). This whitepaper is a comprehensive guide to various challenges incurred in the financial services industry and places the cursor on a myriad of fraud prevention strategies. Read more to learn how FIs can effectively mitigate and manage these crimes by leveraging outsourcing.

Leveraging Actionable Insights

The recent technological breakthroughs have set the bar high for financial institutions in delivering superior CX across all the touchpoints. While some of the financial institutions are finding it intractable, others have already shifted their gears to harnessing customer analytics and leveraging this seminal customer change. Paresh Ashara, VP of Data Analytics, outlines how banks and credit unions are channeling the latest in technology to deliver the best experiences to their customers and members. Learn how top executives use data analytics to traverse this change and are taking a leap forward to stay relevant in the era of start-ups and neo-banks.