Reduce Expenses and Build Customer Loyalty
The payments landscape continues to push the boundaries in terms of transaction volume and payment channels. Increased online purchasing has made effective dispute management a key business imperative. In turn, this has put additional strain on the people, processes, and systems that manage disputes.
QuintEssential Dispute Management is an integrated approach that combines technology with reliable back-office support for end-to-end dispute management:
Our workflow-enabled Aithent Dispute Manager (ADM), powered by our partner company, Aithent Inc., ensures delivery of fast, accurate, consistent, and recovery-driven results throughout the dispute’s lifecycle.
- Our Dispute Management experts are prepared to support your bank, credit union and business from the moment an account holder submits a dispute until the final resolution.
Dispute Sources We Cover
End–to–End Dispute Management
Back Office Solution
- Contact Center Support
- Back-Office Claims Processing
- New Dispute Creation (Inc. Voice Support)
- Dispute Management Over Voice Call and Email
- Risk Scoring Model
- Workflow Enabled Solution
- Fraud Validation with Machine Learning
- Automated Tools to Reduce Data Errors
Institutions We Serve
We welcome the opportunity to learn more about your current situation and requirements related to dispute settlement and to answer any questions you may have regarding our QuintEssential Dispute Management. Allow us to tailor a solution that addresses your financial institution’s specific needs. We’re ready to get started at your convenience.
Competitive Advantage Through Operational Excellence
We believe driving operational excellence is the pathway to digital transformation and competitive advantage. To help clients achieve that goal, we combine technological innovation with data-driven insights and human expertise. Our solutions and services can be customized to meet the needs of financial institutions of all types and sizes.
Call us | (646) 813-0694