ServiceDESK

Our services provide financial institutions with a broad range of platform-agnostic solutions that can be tailored to specific needs.

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Our ServiceDESK

Financial Crime

Financial Crime Management

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Analytics

Analytics as a
Service

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deposit-operations

Deposit
Operations

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Dispute Management

Dispute
Management

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Customer Support Center

Contact Center Support

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Lending Services

Lending
Services

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Analytics as a Service

Analytics
  • Fraud analytics
  • Credit risk analysis
  • Business insight dashboard and reporting
  • Big data and social media analytics
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Contact Center Support

Customer Support Center
  • 24/7 call center support, including weekends & holidays
  • Financial institution agnostic, to suit all department needs
  • Adherence to service level agreements, including average handling/wait time, call abandonment rate, etc.
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Financial Crime & Risk Management

AML/BSA

AML/BSA

Covering the full range of compliance needs:

  • Know Your Customer (KYC)

  • Customer Due Diligence (CDD)
  • Enhanced Due Diligence (EDD)
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Fraud Mitigation

  • Fraud analysis by highly experienced/trained professionals
  • 360° forensic review
  • Staff augmentation
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Dispute Management

Dispute Management
  • New dispute creation (including voice support)
  • Strict adherence to dispute workflows
  • Enforcement of dispute closure via chargeback/denial/loss decision
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Lending Services

Lending Services
  • Pre-funding quality check
  • Loan application processing
  • Underwriting support
  • Portfolio quality review
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Range of Coverage

Our services help financial institutions address business continuity and customer & member requirements, either in normal conditions or during periods of peak demand.

Credit Card
Credit/Debit Cards
Check/RDC
Online Transfer
Online Transfer
ACH
ACH/SDACH
Mobile Payment
Mobile Payments
Wire Transfer
Wire Transfer

Our Service Advantages

Available 24/7 – including weekends and holidays – each of our six services combines efficient, automated technologies with RPA-enabled back-office expertise built on market-tested, proprietary methodologies.

24×7 Coverage

24/7 Coverage

System augmentation layered with human intelligence for 24/7 coverage including weekends, holidays, and post business hours.

Flexible

Flexible Staffing Model

Higher scalability to meet varied skill pool requirements

Forensic Review of Transactions

Forensic Review of Transactions

Advanced methodologies to manage false positives more effectively

Quinte Capabilities for Credit Unions

Learn how financial institutions of all types apply our solutions.

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How can we help?

Learn how financial institutions of all types apply our solutions.

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Competitive Advantage Through Operational Excellence

Driving operational excellence is essential for achieving digital transformation and gaining a competitive advantage. To help our clients achieve this goal, we combine technological innovation with data-driven insights and human expertise. Our solutions are customizable to cater to the needs of banks, credit unions, CUSOs, and Fintechs of all sizes.

Contact Us

info@quinteft.com

Call us : (646) 813-0694

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