Building Brand Loyalty Through Improved Customer & Member Experiences
Increased competition combined with evolving behaviors of customers & members has made managing the experience more critical than ever for banks and credit unions. Every transaction is critical. Your brand reputation is at risk every day.
Customer & member service must be delivered not only in person but also through multichannel support, including inbound and outbound phone and email, as well as online live chat. It should be available whenever and however it’s needed 24/7. That’s exactly what we help you provide.
We help banks and credit unions of all types through our scalable and customized front-line solutions tailored to their needs. We protect the brand reputation you’ve worked so hard to establish, ensure customer & member loyalty, and enable your financial institution to optimize business processes without having to invest heavily in human resources and staff training.
Broad Products & Services
Coverage on All Channels
Telephone Support
- Call Transcription
- Extended Support with Outbound Calling
- Real-time Call Quality Monitoring
- Agents with Deep Domain Experience
Live Chat Support
- Faster ‘average speed to answer’
- CRM Integration
- Seamless Multi-Tasking
- Standard Response Template
Email Support
- Personalized Responses
- Prompt Reply to Customer & Member Queries
- Effective Email Management
- 3-Hours of Response TAT, Even During Odd Hours
Institutions We Serve
Why Quinte for Contact Support Services
We welcome the opportunity to learn more about your current situation and requirements related to contact center operations. Our team would be happy to answer any questions you may have about Contact Center Support and tailor a solution that meets your financial institution’s specific needs. We are ready to get started at your convenience.
Competitive Advantage Through Operational Excellence
Driving operational excellence is essential for achieving digital transformation and gaining a competitive advantage. To help our clients achieve this goal, we combine technological innovation with data-driven insights and human expertise. Our solutions are customizable to cater to the needs of banks, credit unions, CUSOs, and Fintechs of all sizes.
Call us : (646) 813-0694
