Reduce Expenses and Build Customer & Member Loyalty
The payment landscape continues to push the boundaries in terms of transaction volume and payment channels. Increased online purchasing has made effective dispute management a key business imperative. In turn, this has put additional strain on the people, processes, and systems that manage disputes.
Dispute Management ServiceDESK is an integrated approach that combines technology with reliable back-office support for end-to-end dispute management:
Our workflow-enabled Aithent Dispute Manager (ADM), powered by our partner company, Aithent Inc., ensures delivery of fast, accurate, consistent, and recovery-driven results throughout the dispute’s lifecycle.
- Our dispute management experts are prepared to support your bank, credit union, or business from the moment a customer or member submits a dispute until the final resolution.
Dispute Sources We Cover
End–to–End Dispute Management
Back Office Solution
- Contact Center Support
- Back-Office Claims Processing
- New Dispute Creation (Inc. Voice Support)
- Dispute Management Over Voice calls and Email
Technology Solution
- Risk Scoring Model
- Workflow Enabled Solution
- Fraud Validation with Machine Learning
- Automated Tools to Reduce Data Errors
Financial Institutions We Serve
Quinte welcomes the opportunity to understand your current needs and priorities in dispute management. Our team is happy to answer your questions and ready to initiate the process at your convenience.
Competitive Advantage Through Operational Excellence
Driving operational excellence is essential for achieving digital transformation and gaining a competitive advantage. To help our clients achieve this goal, we combine technological innovation with data-driven insights and human expertise. Our solutions are customizable to cater to the needs of banks, credit unions, CUSOs, and Fintechs of all sizes.
Call us : (646) 813-0694
