Contact Center Support

That’s Service and support must be delivered however and whenever customers and members want it, on a 24×7 basis. And that’s exactly what we can help you deliver.

Contact an Expert
Quinte arrow
Home>>Services>>Contact Center Support

Building Brand Loyalty Through Improved Customer and Member Experiences

Increased competition, combined with how consumers think and behave in the fintech environment, has increased the importance of managing the customer experience for financial institutions. Every transaction is critical. Your brand reputation and customer loyalty are at risk every day.

Customer service must be delivered not only in person but also through omnichannel support, including inbound and outbound phone and email, as well as online live chat. Customer service must be delivered however and whenever customers want it, on a 24×7 basis. And that’s exactly what we can help you deliver.

How can we help?

Learn how financial institutions of all types apply our solutions.

Learn More

We help financial institutions of all types through our scalable and customized front-line solutions tailored to their needs. We protect the brand reputation you’ve worked so hard to establish, ensure customer loyalty, and enable you to optimize business processes without having to invest heavily in human resources and staff training.

Key Features and Benefits

  • Omnichannel Support through Phone, Email & Live Chat
  • Flexi-staffing Model to Manage Demand Fluctuations
  • Expertise in Dispute Management
  • After-hours Support, Including Weekends & Holidays
  • Reduced Training and Onboarding Costs
  • Improved Workflow and Customer Satisfaction

Broad Products & Services

Deposit Accounts

Deposit Accounts

Loans Servicing

Loan Servicing

Debit/Credit Card

Debit/Credit Card

Small Business Banking

Small Business Banking

Workforce Management

Workforce Management

Bilingual Services

Bilingual Services

Coverage on All Channels

Telephone Support

  • Call Transcription
  • Extended Support with Outbound Calling
  • Real-time Call Quality Monitoring
  • Agents with Deep Domain Experience

Live Chat Support

  • Faster ‘average speed to answer’
  • CRM Integration
  • Seamless Multi-Tasking
  • Standard Response Template

Email Support

  • Personalized Responses
  • Prompt Reply to Customer Queries
  • Effective Email Management
  • 3-Hours of Response TAT, Even During Odd Hours

Institutions We Serve

Commercial Banks

Community Banks

Digital Banks

Digital Banks

Credit Unions / CUSOs

Credit Unions/CUSOs

Why Quinte for Contact Support Services

We welcome the opportunity to learn more about your current situation and requirements related to the contact center and to answer any questions you may have regarding our Quinte’s Contact Center Support. Allow us to tailor a solution that addresses your financial institution’s specific needs. We’re ready to get started at your convenience.

Customer First

Customer Service

We understand the importance of customer experience

Secure

Corporate Security

We adhere to stringent user protection and privacy laws

Customizable

Customizable

We adapt quickly to the needs of your business

Reliable

Reliable

We deliver 24×7 support and staff augmentation

Competitive Advantage Through Operational Excellence

We believe driving operational excellence is the pathway to digital transformation and competitive advantage. To help clients achieve that goal, we combine technological innovation with data-driven insights and human expertise. Our solutions and services can be customized to meet the needs of financial institutions of all types and sizes.

Contact Us

info@quinteft.com

Call us | (646) 813-0694

Request for Information