Building Brand Loyalty Through Improved Customer and Member Experiences
Increased competition, combined with how consumers think and behave in the fintech environment, has increased the importance of managing the customer experience for financial institutions. Every transaction is critical. Your brand reputation and customer loyalty are at risk every day.
Customer service must be delivered not only in person but also through omnichannel support, including inbound and outbound phone and email, as well as online live chat. Customer service must be delivered however and whenever customers want it, on a 24×7 basis. And that’s exactly what we can help you deliver.
How can we help?
Learn how financial institutions of all types apply our solutions.
We help financial institutions of all types through our scalable and customized front-line solutions tailored to their needs. We protect the brand reputation you’ve worked so hard to establish, ensure customer loyalty, and enable you to optimize business processes without having to invest heavily in human resources and staff training.
Key Features and Benefits
Omnichannel Support through Phone, Email & Live Chat
Flexi-staffing Model to Manage Demand Fluctuations
Expertise in Dispute Management
After-hours Support, Including Weekends & Holidays
Reduced Training and Onboarding Costs
Improved Workflow and Customer Satisfaction
Broad Products & Services
Small Business Banking
Coverage on All Channels
Extended Support with Outbound Calling
Real-time Call Quality Monitoring
Agents with Deep Domain Experience
Live Chat Support
Faster ‘average speed to answer’
Standard Response Template
Prompt Reply to Customer Queries
Effective Email Management
3-Hours of Response TAT, Even During Odd Hours
Institutions We Serve
Why Quinte for Contact Support Services
We welcome the opportunity to learn more about your current situation and requirements related to the contact center and to answer any questions you may have regarding our Quinte’s Contact Center Support. Allow us to tailor a solution that addresses your financial institution’s specific needs. We’re ready to get started at your convenience.
We understand the importance of customer experience
We adhere to stringent user protection and privacy laws
We adapt quickly to the needs of your business
We deliver 24×7 support and staff augmentation
Competitive Advantage Through Operational Excellence
We believe driving operational excellence is the pathway to digital transformation and competitive advantage. To help clients achieve that goal, we combine technological innovation with data-driven insights and human expertise. Our solutions and services can be customized to meet the needs of financial institutions of all types and sizes.