Building Brand Loyalty Through Improved Customer and Member Experiences
Increased competition, combined with how consumers think and behave in the fintech environment, has increased the importance of managing the customer experience for financial institutions. Every transaction is critical. Your brand reputation and customer loyalty are at risk every day.
Customer service must be delivered not only in person but also through omnichannel support, including inbound and outbound phone and email, as well as online live chat. Customer service must be delivered however and whenever customers want it, on a 24×7 basis. And that’s exactly what we can help you deliver.
We help financial institutions of all types through our scalable and customized front-line solutions tailored to their needs. We protect the brand reputation you’ve worked so hard to establish, ensure customer loyalty, and enable you to optimize business processes without having to invest heavily in human resources and staff training.
Broad Products & Services
Coverage on All Channels
Telephone Support
- Call Transcription
- Extended Support with Outbound Calling
- Real-time Call Quality Monitoring
- Agents with Deep Domain Experience
Live Chat Support
- Faster ‘average speed to answer’
- CRM Integration
- Seamless Multi-Tasking
- Standard Response Template
Email Support
- Personalized Responses
- Prompt Reply to Customer Queries
- Effective Email Management
- 3-Hours of Response TAT, Even During Odd Hours
Institutions We Serve
Why Quinte for Contact Support Services
We welcome the opportunity to learn more about your current situation and requirements related to the contact center and to answer any questions you may have regarding our Quinte’s Contact Center Support. Allow us to tailor a solution that addresses your financial institution’s specific needs. We’re ready to get started at your convenience.
Competitive Advantage Through Operational Excellence
We believe driving operational excellence is the pathway to digital transformation and competitive advantage. To help clients achieve that goal, we combine technological innovation with data-driven insights and human expertise. Our solutions and services can be customized to meet the needs of financial institutions of all types and sizes.
info@quinteft.com
Call us | (646) 813-0694
