Our Services

Our Services provide financial institutions with a broad range of platform-agnostic solutions that can be tailored to specific needs.

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Our Services

Financial Crime Management

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Dispute Management

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Analytics as a Service

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Loan Management Services

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Contact Center Support

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Financial Crime Management

AML/BSA

Covering the full range of compliance needs:

  • Know Your Customer (KYC)
  • Customer Due Diligence (CDD)
  • Enhanced Due Diligence (EDD)
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Fraud Mitigation

  • Fraud analysis by highly experienced/trained professionals
  • 360° forensic review
  • Staff augmentation
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Dispute Management

  • New dispute creation (including voice support)
  • Strict adherence to dispute workflows
  • Enforcement of dispute closure via chargeback/denial/loss decision
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Analytics as a Service

  • Fraud analytics
  • Credit risk analysis
  • Business insight dashboard and reporting
  • Big data and social media analytics
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Loan Management Services

  • Pre-funding quality check
  • Loan application processing
  • Underwriting support
  • Portfolio quality review
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Contact Center Support

  • 24×7 call center support, including weekends & holidays
  • Financial institution agnostic, to suit all department needs
  • Adherence to service level agreements, including average handling/wait time, call abandonment rate, etc.
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Range of Coverage

Our Services help financial institutions address business continuity and customer experience requirements, either in normal conditions or during periods of peak demand.

Credit Cards
Credit/Debit Cards
Check/RDC
Online Transfer
ACH
ACH/SDACH
Mobile Payment
Mobile Payments
Wire Transfer
Wire Transfer

Our Service Advantages

Available on a 24x7x365 basis – including weekends and holidays – each one of our six Services combines efficient, automated technologies with RPA-enabled Back-office expertise that’s based on market-tested, proprietary methodologies.

24×7 Coverage

System augmentation layered with human intelligence for 24×7 coverage including weekends, holidays and post business hours

Flexible Staffing Model

Higher scalability to meet varied skill pool requirements

Forensic Review of Transactions

Advanced methodologies to manage false positives more effectively

QuintEssential Services & Solutions Capabilities Brochure

Learn how financial institutions of all types apply our solutions.

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How can we help?

Learn how financial institutions of all types apply our solutions.

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Competitive Advantage Through Operational Excellence

We believe driving operational excellence is the pathway to digital transformation and competitive advantage. To help clients achieve that goal, we combine technological innovation with data-driven insights and human expertise. Our solutions and services can be customized to meet the needs of financial institutions of all types and sizes.

Contact Us

info@quinteft.com

Call us | (646) 813-0694

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